M Collections M Skin respects your right to privacy. We have designed our website so that no personal identifying information is displayed online or is accessible to the general public. Once you choose to provide us personally identifiable information (any information by which you can be identified), you can be assured that it will only be used to support your customer relationship with M Collections M Skin.
What We Collect
We do not keep a copy of your credit card details on our server or premises. That information is held by our Gateway provider that has been certified by the major credit card companies. From time to time, M Collections M Skin may ask individuals, prospects and customers to provide personal information that will help M Collections M Skin efficiently perform various business transactions. The types of personal information collected at these pages are name, contact and billing information, birth date, and transaction. In order to tailor our subsequent communications to you and continuously improve our products and services, we may also ask you to provide us with information regarding your personal or professional interests, demographics, experience with our products, and contact preferences. Some M Collections M Skin web pages may also contain cookies, a technology used to customize web content to better meet your needs. You can set your browser to notify you when you receive a cookie, giving you the chance to choose whether to accept it or not.
How We Use It
M Collections M Skin uses your information to better understand your needs and provide you with better service. Specifically, we use your information to help you complete a transaction, to communicate back to you, to update you on service and benefits, and to personalize our web sites for you. Credit card numbers are used only for payment processing and are not retained for other purposes. From time to time, we may also use your information to contact you for market research or to provide you with marketing information we think would be of particular interest. At a minimum, we will always give you the opportunity to opt out of receiving such marketing contact.
Who We Share It With
M Collections M Skin will not sell, rent, or lease your personally identifiable information to others. Unless we have your permission or are required by law, we will only share the personal data you provide with other M Collections M Skin entities and/or business partners who are acting on our behalf for the uses described above. Such M Collections M Skin entities and/or business partners, including those in New Zealand and/or any other countries, are governed by our privacy policies with respect to the use of this data and are bound by the appropriate confidentiality agreements. Links to third party web sites on the site are provided solely as a convenience to you. If you use these links, you will leave the M Collections M Skin site.
Choices on the Use of Personal Information
All prices on this website are in New Zealand Dollars. All orders received will be delivered to you within 4 working days within NZ ( NZ Rural deliveries can take up to 5-6 working days ) We are governed by Poste Haste estimate deliveries times therefore these can vary depending on North Island to South Island NZ .
Our clients are always emailed a tracking email to then track the item themselves with the tracking number and links provided.
If there are any products out of stock we will let you know via email before sending any products out to you.
Delivery within New Zealand:
Free Shipping on orders over $65
North Island & South Island $8.00
Rural within NZ charges are $9.00
Priority overnight shipping is $15.00
Delivery within Australia:
Free Shipping on orders over $120
Standard Express Courier $12.00 (3 - 7 working days)
Priority Courier 1 - 3 days $35.00 (2 - 3 working days)
International $25 via airmail (normal 5 - 7 days service).
Priority Courier $45 (normal 2 - 5 days)
If urgent request via email to email@example.com
We use Courierit - contractor for Aramex in New Zealand and International Courier for Australia and Overseas. A tracking number will be available for all sent items, should you at any stage require the tracking number please contact us. To find out where your order is once it has been shipped, please visit https://www.aramex.com/track/shipments enter the tracking number. If you have lost your tracking number, please contact us.
Returns & Exchanges
M Collections guarantee that your products will arrive on time and in a high standard. If a customer purchases an item that is not the right shade of colour or have a reaction within 48 hours of purchase you should contact us via phone or email to arrange an exchange or refund. If goods are not received in a condition that M Collections feels is up to its high quality standard, we will replace your order, having it delivered to your door free.
Exchanges will happily be given if the item is unused (in case of a skin reaction you must contact us within 48 Hours of using product), with all packaging and labels intact.
Please send all returns to the following:
We offer payments by either Credit Card using Braintree, Paypal or Bank Deposit. M Collections M Skin uses the Braintree Payment Gateway for its online credit card transactions. Braintree processes online credit card transactions securely for thousands of merchants globally, providing a safe and secure online payment service.
Payments are processed in real time
M Collections M Skin does not have access to your full card number, this credit card payment is secured by Braintree
Braintree have bank grade security. All transaction details are stored in their PCI-DSS Compliant Data Centre
Braintree Payment Express Software is certified with over 200 banks globally.
Visit www.braintree.com for more info on online credit card payments.
We accept orders via email; email us at firstname.lastname@example.org to let us know what you want, and your method of payment. We will contact you within 24 hours with order confirmation and payment details. We accept credit card or direct deposit.
Studio Head Office Address: 12/60 Parton Road, Papamoa 3118, New Zealand.
For Banking Online:
To bank payment for your order our account details are:
Account Name: M Collections Ltd
Account number: 01 0505 0763548 00
Ref: YOUR NAME and ORDER NUMBER (shown once order submitted)
Payment terms: Net 7 days
Product will be shipped as soon as payment is received.
Give us a call - we will process your order over the phone. Phone:022 50 MSKIN (67546) or 0275 750 188
All pricing is in New Zealand Dollars (NZD) and includes GST. M Collections M Skin reserves the right to change prices without notice.
Purchasing with LayBuy
Laybuy lets you receive your online purchase now and spread the total cost over six weekly interest-free automatic payments.
How it works
- Simply select Laybuy as your Payment Method at the checkout.
- Returning Laybuy customers only need to confirm the order to complete the purchase.
- New customers can sign up at the checkout and start using Laybuy today.
- Your order is processed immediately and your payment schedule is established.
- Only a sixth is due today and the rest is split into five weekly automatic payments on the day of the original purchase. No interest is charged, however, late fees may be charged by Laybuy for missed payments.
How to join
You can click through and join from the MCollections MSkin checkout or join before you start shopping. Simply complete the online registration and Laybuy will automatically assign you a limit and you can begin shopping immediately.
Who can join
Any NZ resident over 18 with a current debit or credit card.
If you do fail to make a payment, a default fee of $10 may be charged. Additional failure to make payments will result in further charges being applied to your Laybuy account. These fees will be incurred for each payment that is late. Laybuy manages all payments and late fees.
Purchases above your Laybuy limit
You can make a purchase over your Laybuy limit if your credit card has sufficient funds to cover the excess cost immediately, however, this will change the way in which you will be required to make payments to Laybuy. The excess must be paid at the time of your first instalment and then your “limit” amount is split out over five weeks. For example if you have a $600 Laybuy limit and make an online purchase of $1200 your credit card will be charged for the $600 excess immediately and then five weekly payments of $120 for the balance.
Unfortunately, at this stage we do not have this payment option instore.
Laybuy are available to answer any questions you have about their payment platform, simply send an email to email@example.com any time and they will respond within 24 hours.
We accept no cancellations for orders placed. If you feel you have ordered the wrong product we can offer a credit voucher. Please notify us within 24 hours and as long as product has not been shipped out your order will be exchanged for a credit note.
Our Products are made of the highest ingredients and are NOT tested ON Animals.