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Privacy Policy

M Collections M Skin respects your right to privacy. We have designed our website so that no personal identifying information is displayed online or is accessible to the general public. Once you choose to provide us personally identifiable information (any information by which you can be identified), you can be assured that it will only be used to support your customer relationship with M Collections M Skin.

What We Collect

We do not keep a copy of your credit card details on our server or premises. That information is held by our Gateway provider that has been certified by the major credit card companies. From time to time, M Collections M Skin may ask individuals, prospects and customers to provide personal information that will help M Collections M Skin efficiently perform various business transactions. The types of personal information collected at these pages are name, contact and billing information, birth date, and transaction. In order to tailor our subsequent communications to you and continuously improve our products and services, we may also ask you to provide us with information regarding your personal or professional interests, demographics, experience with our products, and contact preferences. Some M Collections M Skin web pages may also contain cookies, a technology used to customize web content to better meet your needs. You can set your browser to notify you when you receive a cookie, giving you the chance to choose whether to accept it or not.

How We Use It

M Collections M Skin uses your information to better understand your needs and provide you with better service. Specifically, we use your information to help you complete a transaction, to communicate back to you, to update you on service and benefits, and to personalize our web sites for you. Credit card numbers are used only for payment processing and are not retained for other purposes. From time to time, we may also use your information to contact you for market research or to provide you with marketing information we think would be of particular interest. At a minimum, we will always give you the opportunity to opt out of receiving such marketing contact.

Who We Share It With

M Collections M Skin will not sell, rent, or lease your personally identifiable information to others. Unless we have your permission or are required by law, we will only share the personal data you provide with other M Collections M Skin entities and/or business partners who are acting on our behalf for the uses described above. Such M Collections M Skin entities and/or business partners, including those in New Zealand and/or any other countries, are governed by our privacy policies with respect to the use of this data and are bound by the appropriate confidentiality agreements. Links to third party web sites on the site are provided solely as a convenience to you. If you use these links, you will leave the M Collections M Skin site.

M Collections M Skin has not reviewed all of these third party sites and does not control and is not responsible for any of these sites, their content or their privacy policy. Thus, M Collections M Skin does not endorse or make any representations about them, or any information, software or other products or materials found there, or any results that may be obtained from using them. If you decide to access any of the third party sites linked to this site, you do this entirely at your own risk.

Choices on the Use of Personal Information

M Collections M Skin will not use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without first letting you know and offering you a choice. Your permission is always secured first, should we ever share your information with third parties that are not acting on our behalf and governed by our privacy policy.

Delivery

All prices on this website are in New Zealand Dollars. All orders received prior to will be delivered to you within 3 working days. If there are any products out of stock we will let you know via email before sending any products out to you.

Delivery within New Zealand:
Free Shipping on orders over $60
North Island & South Island $6.00

Delivery within Australia:
Free Shipping on orders over $120
Standard Express Courier $10.00 (3 - 7 working days)
Priority Courier 1 - 3 days $25.00 (2 - 3 working days)

International $25 via airmail (normal 5 - 7 days service).  
If urgent request via email to info@mcollectionsmskin.com 

We use Fastways in New Zealand and International Courier for Australia and Overseas. A tracking number will be available for all sent items, should you at any stage require the tracking number please contact us. To find out where your order is once it has been shipped, please visit www.fastway.co.nz and enter the tracking number. If you have lost your tracking number, please contact us.

Payment

We offer payments by either Credit Card using DPS, Paypal or Bank Deposit. M Collections M Skin uses the DPS Payment Express Payment Gateway for its online credit card transactions. DPS processes online credit card transactions securely for thousands of merchants globally, providing a safe and secure online payment service.

Payments are processed in real time
M Collections M Skin does not have access to your full card number, this credit card payment is secured by DPS
DPS have bank grade security. All transaction details are stored in their PCI-DSS Compliant Data Centre
DPS Payment Express Software is certified with over 200 banks globally.
Visit www.paymentexpress.com for more info on online credit card payments.

E-mail:

We accept orders via email; email us at info@mcollectionsmskin.com to let us know what you want, and your method of payment. We will contact you within 24 hours with order confirmation and payment details. We accept credit card or direct deposit.

Head Office Address: 7/60 Parton Road, Papamoa 3118, New Zealand.

For Banking Online:

To bank payment for your order our account details are:
ANZ Papamoa
Account Name: M Collections Ltd
Account number: 01 0505 0763548 00
Ref: YOUR NAME and ORDER NUMBER (shown once order submitted)
Payment terms: Net 7 days
Product will be shipped as soon as payment is received.

Phone:

Give us a call - we will process your order over the phone. Phone: (0275) 750 188 or 0800 2 MSKIN

Pricing

All pricing is in New Zealand Dollars (NZD) and includes GST. M Collections M Skin reserves the right to change prices without notice.

Returns & Exchanges

M Collections guarantee that your products will arrive on time and in a high standard. If a customer purchases an item that is not the right shade of colour or have a reaction within 48 hours of purchase should contact us via phone or email to arrange an exchange or refund. If goods are not received in a condition that M Collections feels is up to its high quality standard, we will replace your order, having it delivered to your door free.

You may return merchandise with an original receipt up to 30 days from the purchase date for a full refund or store credit (less any shipping costs). Merchandise returned without a receipt or after 30 days from the date of purchase shall be exchanged for store credit only. All sale and special order purchases are final; no refunds or credits are available. Items purchased with promotional vouchers can also be exchanged.

Exchanges will happily be given if the item is unused (in case of a skin reaction you must contact us within 48 Hours of using product), with all packaging and labels intact.

Please send all returns to the following:

M Collections M Skin Studio 
7/60 Parton Road,
Papamoa
Phone: (0275) 750 188
Email: info@mcollectionsmskin.com

Cancellations

We accept no cancellations for orders placed. If you feel you have ordered the wrong product we can offer a credit voucher. Please notify us within 24 hours and as long as product has not been shipped out your order will be exchanged for a credit note.

Cruelty Free

Our Products are made of the highest ingredients and are NOT tested ON Animals.

Legal Documents

Privacy Policy
Terms of Trade
Australian Appendix

 
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